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Scottish Water is asking its customers in communities throughout Scotland to help shape water and waste water services in a major consultation.

This will be a six month long programme which will define service and spending priorities over the next 25 years.

The utility – the fourth biggest in the UK which supplies 1.35 billion litres of fresh clean water a day to its five million customers – is inviting views on its proposals and ambitions for the coming decades.

As a key stakeholder, we are inviting you to participate, have your say and shape the future priorities for Scottish Water.

Stakeholders and communities are being asked to consider three key ambitions which it is proposed will underpin Scottish Water’s activities:

  • Delivering a consistently leading customer experience
  • Keeping customer prices low by driving further innovation and efficiency through smart investment choices
  • Increasing the reliability, resilience and sustainability of our services to new and emerging challenges

Full details of the ambitions are set out in a new publication – Shaping the Future; they highlight how Scottish Water aims to focus on delivering high quality, great-tasting drinking water, manage and treat waste water, reduce rainwater entering sewers and protect the environment.

We are also asking you to consider how Scottish Water supports growth in Scotland’s economy and population through expansion of its infrastructure and networks. The organisation is also seeking views on how it becomes more resource efficient, low carbon and socially sustainable.

Issues such as the impact of climate change and the challenges and opportunities presented by digital transformation and innovation will be factors in our future activities.

The consultation is open until August and responses will help form Scottish Water’s planning for the future. Visitors to events later this year including the Royal Highland Show, the Ideal Home Show and Belladrum Tartan Heart music festival and Pride events in Glasgow and Edinburgh will be able to participate in person in the consultation. Work will be undertaken in rural and island communities to promote the consultation and encourage participation.

The consultation can be completed online at